Important: **Zero Tolerance**
High Pastures adopts a Zero-Tolerance policy. The safety of my staff and patients is of paramount importance to us and we will not compromise that under any circumstances.
Sadly, I am hearing far too regularly that staff are facing abuse and bad behaviour whilst they are trying to do their jobs.
Please remember the pressures our reception staff are facing and to be respectful and kind when speaking to them either over the telephone or at the desk.
Abusive behaviour is never acceptable, and it will not be tolerated.
If it is found that any patient or family member is abusive in any way, I will have no alternative than to request yours and your family's removal from our patient list.
Susan Jago - Practice Manager
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