Important: Important Update to Same-Day Appointment Requests - 24 August 2026
From Tuesday 1 September 2026, we will be introducing a “Total Triage” system for all patients requesting a same-day appointment.
This means that all requests for a same-day appointment will first be assessed by a GP to ensure patients are directed to the most appropriate care, in the right place, at the right time.
How it will work
If you feel you need a same-day appointment, you will be asked to provide details of your medical problem by speaking to a member of our reception team, who will submit the information to the duty GP on your behalf.
The duty doctor will review your request within 24 hours and determine the most appropriate outcome.
This may include:
· A face-to-face appointment
· A telephone consultation
· Advice via text message
· Signposting to another suitable service
· An appointment on a different day if clinically appropriate
Why are we making this change?
Total Triage helps us to:
· Prioritise patients according to clinical need
· Ensure urgent problems are dealt with promptly
· Make the best use of available appointments
· Direct patients to the most appropriate healthcare professional or service
· Improve patient access and safety
Online Services
Patients will continue to have access to our online system, Blinx. This service is intended for non-urgent matters only, including appointment requests, administrative queries, fit note requests, routine appointment bookings, updates to contact details, and other general administrative enquiries.
Requests that do not fall within these categories will not be processed through Blinx. Following GP online triage, patients will receive a text message advising that no further action will be taken regarding your request and, where appropriate, directing you to the most suitable service.
Patients who are unable to submit an online request, for example those who are elderly or vulnerable, may continue to contact the surgery by telephone or attend reception, where our reception staff will be happy to assist them. All other patients will be sent a text message by the reception team containing a link to access and submit their request through the Blinx system.
Routine Appointments
Appointments that are booked in advance, such as reviews and follow-up appointments, will continue to be arranged in the usual way.
We appreciate your support as we introduce this new system and continue to work towards providing safe, effective and timely care for all our patients.
Susan Jago
Practice Manager
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