We appreciate that your experiences of how to access GP medical services are likely to have changed in the last 12 months. Some of those changes are inevitably due to the challenging Covid-19 pandemic such as the need for infection control measures and reducing footfall in the surgery. Other changes you will notice are simply due to wider changes within NHS primary care.
- Increased use of technology and IT such as online consultations and repeat prescribing.
- Communicating digitally with you, when appropriate, with text, video and emails
- Your medical needs being safely provided by an expanded practice workforce which includes Care Navigators , Physicians Associates , Prescribing Nurses as well as your traditional GPs (who are still very much in overall charge of your care). Find out more about our Multidisciplinary Team
These FAQs have been developed by reviewing hundreds of comments you (our patients ) have submitted. We have also had input from local partners such as HealthWatch Sefton , Sefton CCG , eConsult , Sefton Local Medical Committee, South Sefton Primary Care Network , Merseycare , Sefton 7 day access services and more. Our own staff have also contributed as they are acutely aware of the queries you commonly raise
These are summarised in our document Help us to Help You
Econsult is an online consultation method that allows GP practices to get a better understanding of your problem and your needs. We can then work with you to decide the best way forward.
Please note you can currently only submit an eConsult during our opening hours for safety reasons (Mon- Fri 8am- 6.30 pm )
For those who don't have IT skills or equipment you can still call the practice in the usual way
If you want a traditional face-to-face appointment please state that in the eConsult and we will always try to accommodate your wish provided this is medically necessary.
Please also see our Patient Journey Flowchart
Triage is a method of prioritizing and sorting medical problems
Please also see this explanation from eConsult
Please see our Physicians Associate webpage
It is possible your prescription request has been declined for one of the following reasons. We will tell you which of the following reasons it is
- 1. You haven't given us a minimum of 48 hrs / 2 practice working days notice that you are running out. if this is the case please request an emergency supply via NHS111
- 2 . Your Private Dr , Hospital Consultant , Specialist Nurse or other Health Care Professional has asked us to prescribe an item without first prescribing it themselves. The item(s) may be unlicensed or not considered appropriate for GP prescribing by Pan Mersey Area Prescribing Committee . Similarly it is within your GP's rights to refuse to prescribe an item that they feel is inappropriate. Please remember the prescribing GP is medico-legally responsible for that medication (and not the Clinician/Dr who 'advised' this )
- 3 . The item you have requested is not an agreed repeat medication with your GP
- 4. You haven't responded to our request to have a medication review with a Clinician
- 5. Your Hospital Consultant or Health Care Professional has asked your GP to prescribe an item but a) hasn't notified us in writing or b) has notified us, but your request is within 14 days of being discharged from hospital
- 6. You have requested medication that is a controlled drug , strong painkiller or has addictive potential outside of an agreed prescribing regime with your GP
please see our repeat prescriptions link
Download complete form and give to your employer for your first 7 days of illness.
If you require a follow on sick note after your self certification note please follow this link and complete your request online.
Some services provided are not covered under our contract with the NHS and therefore attract charges.
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them.
If you are requesting a letter or form completing from your GP you must complete a consent form please complete an Administrative eConsult via the link above.
Your Right of Access to Your Records
The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the “right of subject access”. If you would like to have access to all or part of your records, you can make a request in writing to the Practice Manager and complete the form below. You should however be aware that some details within your health records may be exempt from disclosure; however this will be in the interests of your wellbeing or to protect the identity of a third party.
We appreciate that sometimes you may wish to be examined by a female Clinician. You can specify this in your request. We have 3 female Physicians Associates and 2 female Nurses.
You may also feel reassured by being examined by a male GP but with a chaperone . Please ask about this when you contact us